Read what people are saying
about Precision Garage Door in:
Indianapolis, IN
Precision Garage Door ofhas received 1100 reviews, averaging 4.97 Stars:
Indianapolis, IN
Marcia Wood, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
Product:
Indianapolis, IN
Chris did a great good today!
- Amanda Bright
Amanda Bright, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Chris and his work.
Product:
Indianapolis, IN
Josh, was our installer. We purchased doors for a three car garage. Josh, arrived on time and finished when he said the installation would be complete. He even moved my car and put it in place, walking is difficult sometime. I'm so glad I chose Precision Garage Doors. From start to finish they were courteous and professional. Thanks, Precision Doors for a great customer experience. I posted a review on Google because great service should be recognized.
- Miah Black
Miah Black, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.
Product:
Indianapolis, IN
Vladimir was very helpful, polite and efficient. Thanks!
- Mary Lapointe
Mary Lapointe, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Vladimir.
Product:
Indianapolis, IN
The guy that installed my garage door was awesome! ???? Thank you Justin
- Wanda Toliver
Wanda Toliver, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Justin.
Product:
Indianapolis, IN
The installers were prompt and efficient. The explained everything to me and answered my questions. I was disappointed that the two center window grills were accidentally left off the truck. Hopefully they will be installed soon.
- Corrine Hull
Corrine Hull, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
Nick was amazing!! Extremely professional!! Highly recommend Nick and Precision.
- Robert Black
Robert Black, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Nick.
Product:
Indianapolis, IN
Vlad was about 1-1.5 hours late for the appointment. I was provided with a 10 minute notice that he would arrive. I understand some jobs take longer than others, but if that is anticipated, the customer should be notified well head of time. It's not the customer's fault that a company says they will be there at a particular time, and discounts should be considered for late appointments. Vlad did an okay job with the installation. The garage door opener functions and is much quieter. I spent approximately 30 minutes cleaning up the mess he left, as he had cable strippings, tape, and a few odds and ends items that he left on my garage floor. The garage door now has a couple other issues though, and I'll go into those below. Once installation was complete, the garage door shook/stuttered on the way up, and made a very specific contact noise on the way down. I asked him why and he claimed it was damage to the door and the spring. He did a 'spring' test to show me the spring was weak. I told him I wasn't interested in the garage door or spring at that time, because it was a huge investment and I wanted to do my own research. However, he proactively drew up quotes for them. Vlad claimed it didn't do it before, because the previous system was chain, and this was a belt driven system. However, after performing my own maintenance, I got the door to stop shaking. I had noticed some of the bolts were not secured properly, especially those holding the wheels. Additionally, the track on the left side was uneven, causing the wheels to slightly catch when transitioning from one piece of track to the other. I believe this fixed the issue when I aligned it with a pair of channel locks. I ended up replacing the wheels afterwards with Nylon wheels. This didn't make a huge difference really, but my wheels were pretty worn, so I decided it was time to replace them, and its an easy DIY upgrade for better performance. So the door shuttering no longer occurs, but the contact to the header is still occurring. It seems to be slightly hitting the header, but I need to have more time to sit down and take a closer look. My only thought to how this could happen is if the door was moved/adjusted, maybe due to the new garage door opener. This is another thing my door did not do previously, and I suspect I'll figure out what's causing that soon. Additionally, I performed my own spring/balance test on my garage door after Vlad left. It turns out, my spring tested out fine. I cross referenced several websites to see how to properly test for spring/balance (including DIY sites, a well as professional garage door service sites), and my spring tested, and balanced on its own. Please note that I'm not saying my spring isn't weaker than it was brand new, but I am saying that the spring is still performing well enough to not need replacement. Morally, ethically, I should not of been told that I needed a new spring, I should of been told that while my system is currently working, my spring is getting older and I should consider a new one in the next few years. Also, due to some slight damage on the door, I was told that I should simply get an entirely new door, which was surprising at the time. There is a small dent in my garage door, but honestly nothing that big. While I'm not disregarding the fact that my garage door had some slight damage (It's 20 years old), and the spring may not be as good as new, I am disappointed in the sales tactics here. I don't mind the recommendations ultimately, but they shouldn't be sold as necessary items to do ASAP. I especially don't like that new problems that were occurring was pointed to hardware, when in fact, it wasn't. The installation caused these small issues to occur. I understand that Precision may have obligations to point these types of things out as well, per safety concerns, which is fine, but pragmatism should also be applied here. If it didn't happen before, and it happened post-installation, what's the most likely cause of the problem? I'm guessing there is the potential pressure Precision employees may face on sales tactics. In summary, lack of cleanliness, arriving late, and not properly identifying the cause of new problems that appeared post installation are the reason for a 3-star review. It's really a 2.5, but figured I'd round up, since Vlad was pretty friendly and did work quickly once he was here.
- Nick V
Product:
Indianapolis, IN
The Precision technician provided knowledgable service in replacing our garage door opener. Mike was courteous and provided the best service I could imagine. Be assured that you have some of the finest employees around. Russ Nieman
- Russell Nieman
Russell Nieman, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.
Product:
Indianapolis, IN
Very pleased with the service.
- Jodi Stahlings
Jodi Stahlings, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
exelent and reliable service, came at the stated time, were very attentive to detail, gave me options, and no preasure sales,
- Larry Jones
Larry Jones, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
Super quick and easy. Would definitely do business with Precision Garage again.
- Erik Snider
Erik Snider, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
Really appreciate the professional demeanor of James, the technician who installed new torsion spring and bearings. He explained everything in terms that were understandable and made sure I understood my options. Very pleased with Precision Garage Door. Prompt, curteous service! Highly recommend.
- Brenda Barnhill
Brenda Barnhill, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding James.
Product:
Indianapolis, IN
Tech was very friendly and helpful. Work was quick but right. I will recommend your company to others.
- Theresa Payton
Theresa Payton, thank you for the review, and we appreciate the recommendation!
Product:
Indianapolis, IN
I responded to Reach Roller Deal for $99.
- Richard Boram
Richard Boram, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
Showed up right on time and completed the work (new garage door opener installation) quickly. Took time to explain everything to me and left my garage spotless. Great service. Would highly recommend!
- Steve Elliott
Steve Elliott, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
Product:
Indianapolis, IN
Competitor spoke highly of your organization...suggested you would be the most expensive...your quote was actually the lowest...not by very much but it seemed logical to buy from one of the best for the lowest price.
- Ken Boyce
Ken Boyce, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
A job well done, excellent work, due to your years of professional service.
- Peter J. Blackmon
Peter J. Blackmon, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
Product:
Indianapolis, IN
I called Precision because they were listed as handling Liftmaster equipment and were located close to my home. I liked that they sent an email after I made my appointment telling me which technician would be coming along with his picture. The technician was on time and very knowledgeable. If there was any negative to the service it would be the high price charged for the parts.
- Jack Plunkitt
Jack Plunkitt, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
Everything was great from the initial phone call to the installation. Everyone was professional and efficient!
- Debbie Waters
Debbie Waters, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.
Product:
Indianapolis, IN
We're thrilled with our new door. Our installers, Justin and Brian did a superb job and were very courteous. They explained what they did and what to expect very thoroughly. So glad we chose Precision Door- excellent from the first phone contact through completion.
- Rebecca Adams
Rebecca Adams, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
Technician Nick Zatkoff was excellent- friendly, knowledgeable, informative. 31 year old garage door and 14 year old opener both needed quit a bit of work. When the work was done everything worked great! I was surprised at how quiet the door operation was once the work was complete. Thanks!
- Eric Lindsay
Eric Lindsay, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Nick and his work.
Product:
Indianapolis, IN
Mike was very professional & discussed potential future problems. Was not pushy at all. Senior Citizen discount was apprecuated. No hesitation to use this company again if/when needed.
- Jane Franzmann
Jane Franzmann, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
I just wanted to first thank my technician for his hard work! It was a pleasure to have him explain and walk me through all the things being worked on! I appreciated the entire process..
- Josh Morales
Josh Morales, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
My new garage door was installed today by the best person. He did a very good professional job. He was very courteous and pleasant. My door looks very good. He explained about the door and cleaned up before he left. I am very satisfied. Thank you. I am very pleased with the service of the installation of my new door. I am well pleased with my new door. Thank you. Carol Ann. McClintic
- Carol Mcclintic
Carol Mcclintic, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
Product:
Indianapolis, IN
Definitely five star service. Rep was patient as I don't understand garage door lingo. I will recommend you to others.
- Ava Koch
Ava Koch, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
Product:
Indianapolis, IN
Once I scheduled through Angie's List, they called and scheduled very quickly. The technician (Vladamir) sent a text and was here timely. My garage door sounded like it was going to rattle off of the rails, and this service made it sound like a brand new door. He pointed out a service I likely will need, but was not pushy in any way. I highly recommend.
- Gary Beasley
Gary Beasley, thank you for the review, and we appreciate the recommendation!
Product:
Indianapolis, IN
Tech was very informative, made my decision easy and comfortable with product.
- Janice Hodges
Janice Hodges, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
Product:
Indianapolis, IN
Mike is amazing Good ideas Knows what he is talking about Very professional Will be definitely purchasing from your company!
- Lisa Donato
Lisa Donato, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.
Product:
Indianapolis, IN
Nick did an outstanding job of diagnosing the problem and repairing it. He replaced all the old rollers, one of which was ready to break up. He also tightened bolts and lubricated the places that needed it. The garage door is really quiet now!
- Randy Keen
Randy Keen, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Nick and his work.
Product:
Very impressed with the service and the knowledge of this tech. I am very happy that I can now get the door open and closed without worrying about the rollers going off track.
- Marcia Wood